Effective Date: September 1, 2026 | Last Updated: September 1, 2026
Digital Service Statement: Connecting Hearts provides online matrimony matchmaking services, horoscope compatibility reports, and digital vendor bookings. We do not manufacture, sell, ship, or deliver physical goods.
1. Digital Service Delivery Model
Since all services offered on Connecting Hearts (including membership subscriptions, profile view credits, AI compatibility breakdown reports, and vendor booking deposits) are 100% digital and virtual services:
- No Physical Shipping: There is no physical product dispatch, tangible shipping label, or courier delivery required for any transaction on our platform.
- Instant Account Activation: Purchased membership tiers (Silver, Gold, Diamond) and feature access credits are credited and activated instantaneously inside the user's mobile app and web account upon successful payment confirmation from Razorpay (0 to 15 minutes).
2. Delivery Confirmation & Electronic Receipts
Upon successful payment completion via Razorpay:
- An automated electronic payment confirmation receipt and invoice are sent to the registered email address and phone number.
- The invoice details are saved under
Settings > Payment Receipts inside the mobile application for download and printing at any time.
3. Resolution of Service Activation Delays
If you complete a successful payment via Razorpay but experience a delay in digital feature activation due to network latency:
- Please refresh your app profile or navigate to Settings to pull fresh subscription credentials.
- If activation does not occur within 15 minutes, email your Razorpay Payment ID to connectinghearts68@gmail.com or call +91-9876543210. Our technical support team will manually verify the payment ledger and activate your services immediately.