Cancellation & Refund Policy

Effective Date: September 1, 2026 | Last Updated: September 1, 2026

At Connecting Hearts, we strive for customer satisfaction and transparency regarding cancellations and refund processing across our matrimony platform and vendor marketplace.

1. Matrimony Subscriptions & Feature Purchases

• 7-Day Cancellation Window: Refund requests for Silver, Gold, or Diamond membership plans are accepted within 7 days of purchase, provided that no match contact numbers or private details have been accessed or viewed during that billing period.
• Non-Refundable Scenarios: Fees are non-refundable once contact view credits have been consumed or after 7 days from the transaction date.
• Technical Errors & Duplicate Billing: Duplicate charges or failed payment attempts caused by payment gateway glitches will be refunded 100% without penalty.

2. Marketplace Vendor Advance Deposit Cancellation

• Candidate Cancellation: Advance deposits lock vendor event dates and are non-refundable upon candidate cancellation.
• Rescheduling Flexibility: Candidates can reschedule vendor bookings to available alternate dates without losing their advance deposit.
• Vendor Cancellation: If a vendor partner cancels an accepted booking due to unforeseen emergency, the full deposit will be refunded to the candidate within 5 business days.

3. Refund Request Submission Procedure

To submit a formal cancellation or refund request:

• Send an email to connectinghearts68@gmail.com with the subject line "Refund Request - [Razorpay Payment ID]".
• Include your registered mobile number, payment transaction receipt, and clear reason for refund.

4. Refund Processing Turnaround & Payment Methods

Once a refund is approved by our compliance team:

• Refunds are dispatched back to the original source payment method (Credit Card, Debit Card, Net Banking, UPI, Wallet) via Razorpay.
• Refund processing takes 5 to 7 business days to reflect in your bank or card statement depending on your issuing bank.